Policies & Terms

Every Nyx & Co topper is individually handcrafted using 100% ethically sourced human hair. As a result, slight variations in colour, density, texture, and construction from product photography may occur — this is a natural characteristic of handmade pieces, not a defect. Screen calibration can also affect how colours appear.

Unsure about a colour match? We offer a complimentary FaceTime viewing so you can see the exact piece — its true colour, density, and movement — before you buy. No obligation. Email hello@nyxandco.com.au to book.

Due to hygiene regulations governing human hair products, all sales are final — no returns, exchanges, or refunds for change of mind, colour, density, styling, or fit. The only exception is a verified manufacturing defect (see below). By purchasing, you accept these terms.

Spot a genuine manufacturing defect? Email hello@nyxandco.com.au within 48 hours of delivery with your order number and at least 4 clear photos of the issue.

Minor colour variation, natural shedding under 5%, slight handmade asymmetry, and any damage from styling, washing, or heat are not defects. Confirmed defects are resolved by repair, replacement, or store credit — cash refunds are not offered.

Orders dispatch within 2–5 business days via tracked express delivery, signature required. Once dispatched, the carrier is responsible for the parcel — we'll help with documentation for lost or damaged shipments, but can't guarantee claim outcomes.

Shipping fees are non-refundable, and international customers are responsible for any duties or customs charges.

Use sulphate-free shampoo, wash in cool water, air dry on a wig stand, and use heat protectant before styling. Avoid sleeping in the topper, brushing when wet, or chlorine exposure.

Damage from improper care isn't covered as a defect.

We collect your name, email, and delivery address only to process and fulfil your order. Payment is handled securely by Stripe — we never store your card details. We don't sell or share your data, aside from what's needed for payment and delivery.

Want your data accessed or deleted? Email hello@nyxandco.com.au anytime.

All photography, copy, branding, and design on this site belongs to Nyx & Co Hair Solutions. Please don't reproduce or reuse it without written permission.

False claims — including disputed delivery where tracking confirms receipt, or fabricated defect reports — may be reported to payment processors and consumer authorities. Chargebacks filed without merit result in permanent account suspension.

To the extent permitted by Australian law, Nyx & Co isn't liable for indirect or consequential damages from using our products or site. Our total liability for any order is capped at the price you paid for it.

These policies are governed by the laws of New South Wales, Australia, and may be updated at any time — continued use of the site means you accept any changes. Last updated June 2025.